We believe great service doesn’t end when the machine’s delivered — it’s just getting started. That’s why we offer fully inclusive service agreements with every machine we supply, whether it’s leased, rented, or purchased outright. These include breakdown cover, consumables supply (toner, drums, rollers, etc.), and routine servicing to keep everything running smoothly.

We also offer this as part of a Managed Print Service (MPS) — ideal for businesses looking for a fully managed, all-in-one monthly solution.

Our service includes:

• All repairs and regular maintenance
• Parts and labour – fully covered
• Toner supplied as needed – no extra cost
• Fast local response – same-day or next-day in most cases
• Remote support and on-site call-outs when required
• Clear pricing – no hidden extras

To increase our first-time fix rate, we keep common parts in stock locally — meaning we can often fix issues on the first visit without waiting for deliveries. We also include photocopier monitoring software at no extra cost, so we can track toner levels and receive service alerts before problems interrupt your workflow.

Already have a machine in place? In many cases, we can take over the ongoing service and support of your existing device — depending on its condition, usage, and overall print history. If it’s in a suitable state, we’re happy to step in and support it.

We’re also proud to offer an empty toner recycling scheme, helping your business reduce waste and improve sustainability — without the hassle of dealing with it yourself.

You won’t be passed around or stuck waiting on hold. You’ll deal directly with a local engineer who knows your setup and can get things sorted quickly. Based in Carlisle, we cover businesses across Cumbria and south west Scotland with reliable, friendly support you can count on.

We understand how frustrating it is when your machine goes down — that’s why we focus on quick responses, reliable communication, and getting it right first time.

Straightforward, dependable support — from a team that’s just down the road.